Shipping policy

Last Updated: 2.17.26

Our Commitment

At Wooden Anvil, we handcraft each product with care in California. We work with trusted shipping partners to deliver your order safely and efficiently. This policy outlines our shipping practices, timelines, and what to expect when you order from us.

Domestic Shipping (United States)

Processing Time

Standard orders: 1-3 business days
Custom orders: 5-10 business days
Pre-orders/Kickstarter: As specified on product page
VIP orders: Priority processing (1-2 business days)

Processing time begins after payment is confirmed and does not include shipping transit time.

Shipping Methods & Rates

Wooden Anvil is currently in the funding stage. As we work toward bringing The Beam to life, we're finalizing our production and fulfillment partnerships to ensure the highest quality delivery experience for our customers.

Detailed shipping rates, delivery timelines, and available shipping methods will be confirmed as we approach production and prepare for shipment. All backers and VIP members will receive advance notice of shipping options and costs well before fulfillment begins.

Rest assured, we're committed to:

Transparent communication throughout the production process
Competitive and fair shipping rates
Multiple shipping speed options when available
Careful packaging to protect your handcrafted products

VIP Members: You'll continue to enjoy free Standard Shipping on all orders, regardless of shipping rates established for general customers.

Shipping Restrictions

We currently ship to all 50 U.S. states, including:

Alaska & Hawaii (additional 3-5 days for delivery)
P.O. Boxes (Standard Shipping only)
APO/FPO addresses (Standard Shipping only, allow extra time)

International Shipping

We're excited to bring Wooden Anvil to customers worldwide. International shipping options and rates are being finalized as part of our production planning process.

As we approach fulfillment, we'll announce:

Available international destinations
Shipping rates and delivery timelines by region
Customs and duties information specific to your country

International backers and VIP members will receive advance notice of all shipping details well before products ship, ensuring full transparency on costs and delivery expectations.

Note: International customers are responsible for any customs fees, duties, or taxes imposed by their country. These fees vary by destination and are not included in our shipping costs.

Order Tracking

Tracking Information:

You'll receive a shipping confirmation email with tracking number once your order ships
Track your package through the carrier's website
Allow 24 hours for tracking information to update after receiving your notification

Tracking Issues:

If tracking hasn't updated in 48 hours, contact us at orders@woodenanvil.net
We'll work with the carrier to locate your package

Delivery

What to Expect

Signature may be required for high-value orders (over $500)
Packages are typically left at your door or mailbox
Carriers may leave packages with building management or neighbors

Failed Delivery Attempts

Carriers typically make 2-3 delivery attempts
You'll receive a notice if delivery cannot be completed
Packages not claimed within the carrier's holding period will be returned to us
Return shipping fees may apply for redelivery

Lost or Stolen Packages

We are not responsible for packages marked as "delivered" by the carrier
Check with neighbors, building management, or household members
File a claim with the carrier if package is confirmed lost
We'll assist with carrier investigations when possible

Shipping Address

Important Guidelines

Double-check your shipping address before completing your order
We ship to the address provided at checkout
Address changes after order placement may not be possible

Address Corrections

Before shipping: Contact us immediately at orders@woodenanvil.net
After shipping: Contact the carrier directly with your tracking number
We cannot be held responsible for orders shipped to incorrect addresses provided by the customer

Refused or Undeliverable Packages

Packages refused by recipient will be returned to us
Customer is responsible for original shipping costs and return shipping fees
Refund will be issued minus shipping costs once package is received

Damaged or Missing Items

Damaged in Transit

If your order arrives damaged:

Do not discard packaging - We may need photos for carrier claims
Contact us within 7 days at orders@woodenanvil.net
Provide photos of damaged item and packaging
We'll arrange for replacement or refund at no cost to you

Missing Items

If items are missing from your order:

Check all packaging carefully (items may be wrapped separately)
Contact us within 7 days at orders@woodenanvil.net
We'll investigate and send missing items or issue a refund

Special Shipping Situations

Pre-Orders

Estimated ship dates are provided on product pages
You'll receive email updates if timelines change
Pre-orders ship separately from in-stock items

Kickstarter Rewards

Backer rewards ship according to campaign timeline
Regular project updates will be sent via Kickstarter
Rewards may ship separately from regular store orders
Contact us through Kickstarter for backer-specific issues

Split Shipments

Orders containing both in-stock and pre-order items may ship separately
You'll receive separate tracking numbers for each shipment
No additional shipping charges for split shipments

Multiple Items

Multiple items in one order ship together when possible
Large or heavy items may ship separately
Tracking provided for each package

VIP Member Shipping Benefits

VIP members enjoy exclusive shipping perks:

Free Standard Shipping on all orders (no minimum)
Priority Processing - Orders processed within 1-2 business days
Early Access Shipping - First to ship when new products launch
Upgrade Discounts - 50% off expedited shipping upgrades

Customs, Duties, and Taxes

Domestic Orders:

Sales tax is calculated and collected at checkout based on your shipping address
No additional fees or duties for U.S. orders

Future International Orders:

International customers will be responsible for all customs fees, duties, and taxes
These fees are determined by your country and are not included in our shipping costs
Packages may be held by customs - we cannot control customs delays

Holidays and Peak Seasons

Holiday Shipping Deadlines

We'll announce holiday shipping deadlines via:

Email announcements
Website banners
Social media

General Holiday Guidelines:

Order early to ensure delivery before holidays
Expect delays during peak seasons (November-December)
Carrier delays are beyond our control

Business Days

Orders are processed Monday-Friday (excluding U.S. holidays)
Weekend orders begin processing the following Monday
Holiday closures will be announced in advance

Order Modifications and Cancellations

Before Shipping

Within 24 hours: Orders can be modified or cancelled free of charge
After 24 hours: Contact us immediately - we'll try to accommodate if order hasn't shipped
Already shipped: Cannot be cancelled; follow our return policy upon delivery

To Modify or Cancel

Your order number
Requested changes
We'll confirm if changes are possible

Shipping Insurance

Included Coverage

All shipments include basic carrier insurance
Coverage typically includes loss and damage during transit

Additional Insurance

Available for high-value orders
Recommended for orders over $500
Contact us before ordering for insurance quotes

Packaging

Our Commitment:

Products are carefully packaged to prevent damage
We use sustainable packaging materials when possible
Minimal packaging waste while ensuring product protection

What to Expect:

Recycled cardboard boxes
Biodegradable packing materials
Reusable padding when appropriate

Contact Us

Questions about shipping?

Email: orders@woodenanvil.net
Phone: (213) 245-1309
Subject Line: "Shipping Inquiry - [Your Order Number]"
Response Time: Within 24-48 hours (business days)

What to Include:

Order number
Tracking number (if applicable)
Specific question or issue
Photos (if relevant)

Changes to This Policy

We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email to customers with pending orders.

Shipping FAQs

Q: When will my order ship?
A: Most orders ship within 1-3 business days. You'll receive a tracking email when your order ships.

Q: Can I change my shipping address after ordering?
A: Contact us immediately. If your order hasn't shipped yet, we may be able to update the address.

Q: Do you ship to P.O. Boxes?
A: Yes, we ship to P.O. Boxes via USPS Standard Shipping.

Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. Use this number on the carrier's website.

Q: What if my package is delayed?
A: Contact us with your tracking number. We'll help investigate with the carrier.

Q: Do you offer local pickup?
A: Not at this time. All orders are shipped to the address provided at checkout.

Q: Can I use my own shipping account?
A: Not currently. All orders ship via our carrier accounts.

Wooden Anvil is proud to handcraft products in California and ship them across the United States. We appreciate your patience as we carefully prepare each order. Thank you for supporting American-made craftsmanship.

Questions or concerns? We're here to help: orders@woodenanvil.net