Contact information
Get in Touch
We'd love to hear from you! Whether you have questions about our products, need help with an order, or just want to say hello, we're here to help.
Email Us
General Inquiries & Customer Support:
orders@woodenanvil.net
What to Include in Your Email:
- Your name
- Order number (if applicable)
- Detailed description of your question or issue
- Any relevant photos or attachments
Response Time:
We typically respond within 24-48 hours during business days (Monday-Friday).
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM PST
Saturday - Sunday: Closed
Holidays: Closed
Orders placed outside business hours will be processed on the next business day.
Mailing Address
Wooden Anvil
3756 Ave 40 Ste K PMB#499
Los Angeles, CA 90065
USA
Phone: (213) 245-1309
Frequently Asked Questions
Before reaching out, you might find your answer in our helpful resources:
- Shipping Policy - Processing times, delivery, and tracking
- Refund Policy - Returns, exchanges, and refunds
-
Terms of Service - Legal terms and conditions
What We Can Help With
Order Support
- Order status and tracking
- Shipping questions
- Address changes (before shipping)
- Order modifications or cancellations
Product Information
- Product details and specifications
- Compatibility questions
- Custom order inquiries
- Pre-order and Kickstarter updates
Returns & Exchanges
- Return requests
- Damaged or defective items
- Missing items from your order
- Refund status
VIP Membership
- VIP benefits and perks
- Account questions
- Membership status
General Inquiries
- Product recommendations
- Bulk or wholesale orders
- Partnership opportunities
- Press and media requests
Social Media
Stay connected and get the latest updates:
Instagram: @woodenanvil
Facebook: Wooden Anvil
Threads: @woodenanvil
Pinterest: Wooden Anvil
Follow us for product updates, behind-the-scenes content, and exclusive announcements!
Newsletter
Stay in the loop!
Sign up for our email newsletter to receive:
- New product launches
- Exclusive discounts and promotions
- Early access to sales
- Company updates and news
Press & Media Inquiries
For press inquiries, product samples, or media partnerships:
Email: hello@woodenanvil.net
Subject Line: "Press Inquiry - [Your Publication/Organization]"
Please include:
- Your name and publication/organization
- Nature of inquiry
- Deadline (if applicable)
Wholesale & Bulk Orders
Interested in carrying Wooden Anvil products in your store or placing a bulk order?
Email: orders@woodenanvil.net
Subject Line: "Wholesale Inquiry - [Your Company Name]"
Please include:
- Your company name and website
- Type of business (retail, corporate, etc.)
- Estimated order quantity
- Any specific product interests
Kickstarter Backers
Current Backers:
For Kickstarter-specific questions, please reach out through:
- Kickstarter project comments
- Kickstarter direct messages
- Email: orders@woodenanvil.net (Subject: "Kickstarter Backer - [Backer Number]")
We send regular project updates through Kickstarter to keep you informed on production and shipping timelines.
Feedback & Suggestions
We value your input!
Have ideas for new products or features? Want to share your experience? We'd love to hear from you.
Email: hello@woodenanvil.net
Subject Line: "Feedback - [Brief Topic]"
Your feedback helps us improve and create better products.
Report a Problem
Encountered an issue with our website or have a technical problem?
Email: support@woodenanvil.net
Subject Line: "Technical Issue - [Brief Description]"
Please include:
- Description of the problem
- What you were trying to do
- Browser and device information
- Screenshots (if helpful)
Privacy & Security
Your information is safe with us.
We take your privacy seriously. Read our Privacy Policy to learn how we collect, use, and protect your personal information.
Never share:
- Full credit card numbers via email
- Passwords or login credentials
- Social Security numbers
For account security issues, contact us immediately at orders@woodenanvil.net
Expected Response Times
We strive to respond to all inquiries promptly:
- General Questions: 24-48 hours
- Order Issues: 12-24 hours (priority)
- Urgent Matters: Same business day when possible
- Wholesale Inquiries: 2-3 business days
Response times may be longer during peak seasons (holidays, product launches, Kickstarter campaigns).
We're Here to Help
At Wooden Anvil, we're a small team dedicated to creating exceptional products and providing excellent customer service. Every email is read by a real person who cares about your experience.
Based in Los Angeles, California
Handcrafted with care
Built for how you live
Connect With Our Community
Join other Wooden Anvil enthusiasts:
- Share your setups on Instagram with #WoodenAnvil
- Join discussions in our social media community
- See how others are using their modular systems
- Get inspiration for your own space
Have a question? Don't hesitate to reach out!
We're excited to hear from you and help you organize your space beautifully.
Wooden Anvil - Premium modular organization systems, handcrafted in California